# IT Homes AV: frequently asked questions

Answers about how IT Homes AV works, what it installs and what to expect from a Calgary home-theatre or smart-home project.

## What areas does IT Homes AV serve?

Calgary and the surrounding area, including Okotoks, De Winton, Heritage Pointe, Priddis, Millarville, High River and Bragg Creek. Project fit and travel are confirmed when a consultation is booked.

## Does IT Homes AV work on retrofits, or only new builds?

Both. New construction gives the most freedom to run cable and conduit before drywall, but most of the work happens in finished homes. The room is inspected first, and what can realistically be concealed is explained before anything is cut.

## Does a consultation cost anything?

No. The first conversation about the room, goals and rough budget is free. Paid design or quotation work begins only when the homeowner wants to proceed.

## What kind of warranty is offered?

IT Homes AV stands behind its workmanship: if something it installed is not performing the way it should, the company returns and makes it right. Manufacturer warranties on equipment are separate and follow the manufacturer's terms.

## What does the process look like, and how long does it take?

Consultation, then a design and quotation with clear line items, then installation by the same crew, then calibration and handover. Timeline depends on scope: a media wall might take a day or two, while a full new-build wiring package runs alongside the rest of construction.

## What brands does IT Homes AV work with?

Design and installation work includes Sonos, Denon, Lutron, Ubiquiti UniFi, Grandstream, Uniview and Grandview, among others. The company is Lutron and Sonos certified.

## Does IT Homes AV handle networking and security cameras, or just home theatre?

Both. Networking and Wi-Fi, and CCTV and camera systems, are core services alongside home theatre, media walls, whole-home audio and lighting control. Most projects combine two or three of these.

## Does IT Homes AV publish pricing?

Not fixed pricing, because rooms and scopes vary too much for a price list to be honest. At consultation the company gives a realistic range based on the room and the goals, and a firm quotation before work begins.

IT Homes AV has served Calgary-area homeowners since 2005. Call or text +1-403-835-6630.